Terms & Condition

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.



Cash, NETS, and Paypall are all acceptable methods of payment.


Cash payment: transaction only occurs when we deliver the product and you agree to purchase. There is no commitment of purchase if you order using this method until the product is presented to you and you agree to purchase it. All goods remain the property of the Company until paid for in full. Cash method of payment requires you to be present during delivery to give consent of the purchase. Delivery and cash collection must be done at the same address in the same time.


NETS and Paypall Payment: payment transaction through NETS and Paypall is completed using secure 3rd party platform through the internet. These methods requires you to complete full payment before the order is delivered.


Refund Policy

If you decide to return our product, you will be able to do so within 30 days from the payment date. Customer bear a full responsibility to make sure that the product is still in excellent condition, shape is still intact, moisture content is the same, color is consistent, cover is not opened, and seal is not broken. Any damage or alteration will not be accepted for return. The measure of quality is subjected to our staff observation and judgment. You can return the product in one of our stores by bring the product along with the receipt. Receipt must be readable detailing the date of transactions and the item purchased. You will be required tofilla refund your bank information. Refund will usually take less than 14 days through bank transfer


Product Information

Product offerings are subjected to availability. Pristine Farms made a great effort to represent the real product as accurate as possible in the picture. We also selectively grade our product based on strict category. However as bird nest is natural product, there is no 100% nest duplicates just like the ones presented in the picture. Colours might also varies based on the resolution of your monitor.


Referral Rewards Program

Our referral program rewards both new customers and the existing customers who refer our products. Only members are qualified to enjoy such benefits.

  • If you are a new customer and you got referred by your friend (an existing customer), you are qualified to receive 10% discount for your first purchase. You just need to input your friend's ID number during the check out.
  • If you are an existing customer who has proven the credibility of our product, you can get a benefit by referring our product to your friend and closed ones. For every purchase made from your referral, Pristine Farms will give you a cash credit that you can use for your next purchase or withdraw it in cash. The accumulated reward would be proportional to 5% of your referral amount. Go to "My Account" to access your rewards. Referral credit will only show up after 30 days after referral purchase.  If transaction is cancelled (product is returned), referral credit will not be valid.


Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.



Queries about product and promotions, logistical issues, and operation specific to Singapore sales can be directed to our representative. The e-mail addresses& other contact informationcan be found on our Contact Us link. Pristine Farms also facilitates the exchanges of information about bird nest between customers in its social media channels (blog at http://www.pristine-farms.com, Facebook, Twitter, and Youtube). The comment or questionsposted in these channels will be visible to other users. You agree that no Comments submitted by you to our Web site will be or contain defamatory or otherwise unlawful, abusive or obscene material. You are solely responsible for the content of any Comments you make.Administrator will align the conversation only to relevant subject matters;you understand that any incoherentmaterial will be deleted.


Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.




Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  1. excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  2. excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.



These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.


We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.



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